Where to get a "tracking" number for a mailed renewed passport Asking to speak to a supervisor may get your better answers. It is also possible that passport services required more documents but you were not able to submit them and the processing is stalled. If you were able to confirm that the application reached the processing center, it is possible that it was processed, a passport was issued and sent your way but was lost while in transit. Were you able to confirm through tracking that the application arrived at the processing center? If the answer is no, it is possible that the application was lost while in transit. We can only speculate as to what happened to your application. We are not a government agency so we do not have access to the information you need. I don't know what else to do! I need my children's passports.Īnswer: Hi, Naty. I just don't understand why can nobody give me an answer. I sent everything: the application, documentation, and payment. I also have called 18774782278 number a couple of times and they just keep saying wait for the system, covid is making the process slow. I checked online status a million times and it says not available. Question: I applied for my kids' passports in February last year (more than a year ago)and I have not received anything. I have not received my kids' passport since feb/2020 This may be the problem and you need to clarify with passport services. If your son is a minor, you should have submitted a new application (DS-11) instead of a renewal (DS-82). You have to call the NPIC to try and switch to expedited service.Īlso, you mentioned you submitted a "renewal" for your son. Kindly help with the procedure to expedite the process and get my son's passport renewed.Īnswer: Once an application is submitted, there is nothing a private entity like us or our partner couriers can do to intervene. We couldn't plan our international travel, because only after receiving the renewed passport, we should be able to apply Visa for my son. When I called the service center to expedite the application, they said I'm not eligible and asked me to keep looking for the status change online. Question: Hi, I applied for passport renewal for my son in April 2021 and the application was received in May 2021, but still status shows as "in-progress" on the website. Passport Renewal - Applied in Apr 2021 : Status - In-progress Passport agencies can issue your passport within 72 hours or less of your appointment. In order to secure an appointment at an agency, you need to wait until your travel plans become "urgent" and that means 2 weeks out. passport agencies only process applications from individuals who need to travel urgently. We can only explain why you were advised to wait until two weeks before your travel date. The reason why we recommend using traceable mail when sending your application is so you can track it and ensure that it has reached the processing center. Department of State so we do not have access to the information you require. Please advise.Īnswer: We are not connected to the U.S. Waiting until just before I travel risks not being able to get a passport at all and having to cancel any trip. Your phone support person said that there is nothing I can do except wait until 2 weeks before any travel - but that is insane - after 4 months, it would be helpful to know if you lost my application packet and I have to start again.
Question: It has been months since I sent in my application to replace an expired passport. Please contact the NPIC at 1-87 for more information. A "not available" status means your application is still in transit to a passport agency or center. If it says unavailable online, they cannot tell you anything more than that. Thank you.Īnswer: Customer service representatives only have access to the same information that is available at the online status checking system. I also need to know how can I contact someone at the processing center in Irving. This is a huge issue as I have proof that it was delivered and proof the money order was cashed. Yet when I call the toll-free number to check on my passport as I had travel planned, they have no record of receiving it. I purchased the money order through the post office and it shows the money order was cashed. The tracking shows that the package was delivered on March 10th of this year. I mailed the documents and money order via priority mail and I received tracking. Question: I am recently married and sent in my original passport along with the necessary documents to process my name change and get a new passport.
Not Available but tracking shows documents delivered
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